Our volunteers are the life blood of everything we do here. And with Volunteer’s Week, we wanted to really show our appreciation for everything they do. We made up wee goody bags, showing just what our volunteers mean to us, and the invaluable contribution they make to the community in Dunfermline.
Our volunteers make all the difference here to our citizens. They’ve always got kind words, a smiling face and a warm welcome for everyone who comes to the Hub, and they make an excellent cuppa! They can also help with basic enquiries, provide essential phone numbers and help you get started on the computer. They are essential to our success and we’re blessed to have such a great team!
If you would like to get involved, contact Katie for more information
From the feedback received in the one-to-one interviews, many frontline workers expressed interest in attending networking events, but struggled to find capacity to attend them. However, providing the incentive of a training element for an event was far more appealing for workers and their managers. Both events incorporated networking time for the participants to learn more about other services, and was delivered by a specialist advice provider:
Training Event 1: Benefits Overview with Citizens Advice & Rights Fife
Training Event 2: Introduction to Domestic Abuse with Fife Violence Against Women Partnership
The events were very popular, and many of the participants expressed interested in attending more events like this. Going forward, we plan to work closely with partners to deliver a multi-disciplinary training programme, and hope to have a training-room facility to carry this out in the Hub, without having to close the main reception to carry these out.
Our final stakeholder event was held on Thursday 29th March 2018 was targeted at all stakeholders including CEOs, Trustees, Managers, Operational Staff and volunteers, to conclude the stakeholder consultation and inform the development of the Hub arrangements moving forward. Seven participants attended this event, from 5 organisations. We showed a presentation (Final Stakeholders (1), which give an overview of our activities over the past three months, and what our next steps are.
The following areas where identified as next steps forward in the development of Hub:
Relocating to an accessible central venue with good standard facilities
Formalise partnership working arrangements
Partnership ACF phase 2 application that fosters collaboration
Continuing the warm, friendly welcoming environment in our next venue.
Whilst this event was not as well attended as the previous events, those who did attend had not attended the other events, and were able to see the progress made and give their feedback on the Action Plan and Venue Requirements.
We’re now working on a final report of all our findings, which we hope to share with you soon!
For our second stakeholders event, we invited frontline workers and volunteers for a more hands-on, practical workshop on how we can make the Hub a better place.
Nineteen participants from 10 organisations attended, and we reflected on the journey so far, under the Dunfermline Advice Hub umbrella. We gave a short presentation (DAH Stakeholder Event 2 190218) on the Hub, showing its merits and acknowledge wide range of expertise and experience that each of the partners have contributed since the project started. Citizens Advice and Rights also contributed a short animation, giving a snap shot of the Hub’s activities in 2017:
After this, we broke in to small groups, and discussed the following themes:
- The underlying issues our citizens face, and reasons why they access our services
- The barriers people face in accessing services
- Challenges within our own services, and potential barriers people face in accessing us
For our second workshop, we looked at a case study, a citizen called Jim. Jim is an example of the type of recurring issues we all see in our citizens, and we discussed ways of how we can all be more “person-centred”. The participants were able to see how they are part of a wider network of support, and from this, we were able to discuss further how the Hub can be a better, more cohesive service for both the service-user and the services, by acting as a Single-Point-Of-Contact.
Lastly, we gave the participants the opportunity to discuss and put forward a “wish-list” for our new venue. We hope to move in the summer of 2018, and its important that we create a space that the partners can use, like and want to be in! We got lots of positive feedback, and the participants expressed enthusiasm and excitement for the future developments!
If you would like a full report of the event and the feedback given, please contact us.
Finally, we will host one more event, which will conclude the stakeholders feedback sessions, and give an overview of action points that we will take forward.
December’s report – again we’re seeing quite high numbers (even though we were closed for the week between Christmas and New Year), especially for emergency food aid. We provided support to local churches and organisations with referrals and booking point, helping them to access those who need their services the most. We also hosted the SafeZone, a scheme to make the town safer for a night out.
We’re pleased to have Criminal Justice social work on our partner-list. They’ve been very complimentary about the Hub, and have reported that their sessions are achieving 100% attendance.
Following on from the individual interviews I performed with stakeholders at the Hub, we organised and delivered a Stakeholders Event for the leaders, CEOs and Trustees of the 60+ organisations the Hub has worked with over the past two and a half years.
The event was attended by 24 partners from 12 different agencies. After some networking and ice-breaker time, we saw presentations. The Area Housing Manager (Fife Council) presented on the changes in housing and homelessness services, particularly in terms of collaborative approaches to reduce duplication and increasing citizen engagement. Katie and I prepared Stakeholders event Presentations on the activities of the Hub so far, showing the merits of the Hub as a single point of contact. Citizens Advice & Rights Fife also contributed a short animation which gave a snap shop of the Hub’s activities in 2017.
The following themes where highlighted from
Collaborative person-centered service delivery
Prevention and building resilience, and
We then went into short workshops, to create opportunities for further discussion. From the feedback on these workshops, Katie and I were able to draw out key themes and issues, and have been able to highlight action points that we can take forward:
- establish a short-term working group to develop a formal partnership arrangement
- develop multi-agency referral methods, to make it easier for service users to access the organisations in the Hub, even if they are not in attendance.
- develop a system that will help keep track of citizens who use the Hub, report on their successes and to highlight gaps.
To finish up the event, we asked the participants to make a pledge, of which 5 organisations pledged some form of resource to help the Hub achieve these action points.
For a full report on the event, please contact us.
Hi, I’m Juliet, and I’ve been working for the Hub for 2 months now as the Partnership development Coordinator. My job is to work with the Stakeholders of the Hub to ascertain how we can improve our partnership working in Dunfermline, and to do this, I’ve been talking to some of the key Stakeholders on a one-to-one basis. By doing this, I’ve been:
- Investigating the current partnerships developed so far
- Ascertaining the perceived barriers, challenges and concerns
- Gathering ideas, suggestions, aspirations and thoughts on what partnership working in Dunfermline looks like.
I’ve spoken to 16 organisations and 36 different people, all who have a direct presence here at the Hub. From these discussions, I’ve been able to get to grips with how the stakeholders use the Hub presently, and the challenges they’ve encountered. Feedback about the Hub has been mostly positive, particularly in the ability to network with other organisations easily. However, the venue and facilities have raised some challenges, particularly around private spaces and heating.
The chats I’ve had with the stakeholders have been invaluable – whilst there has been challenges, stakeholders unanimously agreed that the merits of the Hub outweighed the drawbacks. There is a passion and a desire within the group to work differently and more efficiently, and many saw the Hub being the vehicle for that to happen.
Katie and I are now using this feedback to develop and deliver three Stakeholder Events, and two networking events. For the first stakeholder event, planned for January, we are very keen to invite management, CEOs and Trustees of the partner organisations, to get a more strategic overview of how the Hub can integrate and supplement each service in Dunfermline. We’re really looking forward to seeing what comes of these, and we’ll report back on the event and what we plan to do next!
Here’s our report for November – we saw an increase again of people needing access to the phone, mainly to call DWP, such as checking up on payments. Referrals for the foodbank is still a big requirement. Emergency food parcels are a great service, and really help those in crisis, but its not a solution to ongoing issues. We’ll be looking to work more with our partners to try and ensure that people who need food get it, but they are also receiving support to prevent crisis in the future.
Credit Union and Community Job Club remain our most popular advice sessions. We also started a new session, specifically for anyone who is struggling to apply for Universal Credit.
We’re pleased to appoint our new Partnership Coordinator, Juliet Matipano. Juliet will be working closely with our stakeholders, consulting with them on the Hub, how we can work better together, and the future development of the service we provide.
Juliet’s post is funded by the Aspiring Communities Fund. The aim of this fund is to strengthen communities, increase levels of economic activity, stimulate inclusive growth, and support local service provision and inclusion by:
- Enabling communities to design and establish new or enhanced services addressing poverty and inequalities;
- Supporting new staff posts within community organisations to increase levels of economic activity, local service provision and inclusion, and enhance community resilience; and
- Accelerating the implementation of projects and services delivering longer lasting community-led solutions.
Juliet will be conducting one-to-one interviews, stakeholder events and networking events in the next four months, and we’re really looking forward to what recommendations and actions we can take forward.
Project supported by: