Our volunteers are the life blood of everything we do here. And with Volunteer’s Week, we wanted to really show our appreciation for everything they do. We made up wee goody bags, showing just what our volunteers mean to us, and the invaluable contribution they make to the community in Dunfermline.
Our volunteers make all the difference here to our citizens. They’ve always got kind words, a smiling face and a warm welcome for everyone who comes to the Hub, and they make an excellent cuppa! They can also help with basic enquiries, provide essential phone numbers and help you get started on the computer. They are essential to our success and we’re blessed to have such a great team!
If you would like to get involved, contact Katie for more information
May has been our busiest month to date, and we’re seeing an increasing percentage of interactions for people asking for information. We still seeing a large number asking for help with emergency food aid, and the main underlying causes have been Low Income, and Benefit Problems or Delays. For more on what we did in May 2018, click on the reports below!
With all our Stakeholder activities now concluded, we set ourselves the task of reflecting on each event, and the key lessons we needed to take on board. Personally, I really like this bit – it always reminds me that all the effort and work was WORTH IT!
Another reason I really like this stage, because we all step back and realise that we are all aiming towards the same thing – equality, dignity, respect, excellent service delivery, and building resilience. And that we, across all our different agencies, organisations and community groups, are working with the same people, and that we can only achieve our aims by working together for the benefit of our mutual service users.
The conclusions from our stakeholder activities show that there is a desire from the participating organisations to be more involved and to build more collective responsibility. We are mindful of the challenges – in this climate of ever decreasing funds, we are more and more pushed to deliver more with less resources. Going forward, however, how can we ignore the mutual benefits of the Hub for all our services and more importantly, for our citizens?
Click here for the full report, or here for our summary infographic!
April was a really busy month for us all. We said goodbye to Juliet, our Partnership Coordinator, who has helped us carry out some work with our stakeholders. These activities were supported by the Aspiring Communities Fund, and has given us a lot to think about with regard to our stakeholders and what they want out of the Hub. This has helped us to plan going forward, especially with regard to the move to our new venue!
The Beast from the East made it particularly challenging for citizens in Dunfermline this month, and lots of people are struggling to make ends meet with the extra expense of fuel bills.
On a more positive note, we were delighted to co-host a community consultation event with LEAD Scotland on Social Isolation. Read more about it in our full report!
From the feedback received in the one-to-one interviews, many frontline workers expressed interest in attending networking events, but struggled to find capacity to attend them. However, providing the incentive of a training element for an event was far more appealing for workers and their managers. Both events incorporated networking time for the participants to learn more about other services, and was delivered by a specialist advice provider:
Training Event 1: Benefits Overview with Citizens Advice & Rights Fife
Training Event 2: Introduction to Domestic Abuse with Fife Violence Against Women Partnership
The events were very popular, and many of the participants expressed interested in attending more events like this. Going forward, we plan to work closely with partners to deliver a multi-disciplinary training programme, and hope to have a training-room facility to carry this out in the Hub, without having to close the main reception to carry these out.
Our final stakeholder event was held on Thursday 29th March 2018 was targeted at all stakeholders including CEOs, Trustees, Managers, Operational Staff and volunteers, to conclude the stakeholder consultation and inform the development of the Hub arrangements moving forward. Seven participants attended this event, from 5 organisations. We showed a presentation (Final Stakeholders (1), which give an overview of our activities over the past three months, and what our next steps are.
The following areas where identified as next steps forward in the development of Hub:
Relocating to an accessible central venue with good standard facilities
Formalise partnership working arrangements
Partnership ACF phase 2 application that fosters collaboration
Continuing the warm, friendly welcoming environment in our next venue.
Whilst this event was not as well attended as the previous events, those who did attend had not attended the other events, and were able to see the progress made and give their feedback on the Action Plan and Venue Requirements.
We’re now working on a final report of all our findings, which we hope to share with you soon!
For our second stakeholders event, we invited frontline workers and volunteers for a more hands-on, practical workshop on how we can make the Hub a better place.
Nineteen participants from 10 organisations attended, and we reflected on the journey so far, under the Dunfermline Advice Hub umbrella. We gave a short presentation (DAH Stakeholder Event 2 190218) on the Hub, showing its merits and acknowledge wide range of expertise and experience that each of the partners have contributed since the project started. Citizens Advice and Rights also contributed a short animation, giving a snap shot of the Hub’s activities in 2017:
After this, we broke in to small groups, and discussed the following themes:
- The underlying issues our citizens face, and reasons why they access our services
- The barriers people face in accessing services
- Challenges within our own services, and potential barriers people face in accessing us
For our second workshop, we looked at a case study, a citizen called Jim. Jim is an example of the type of recurring issues we all see in our citizens, and we discussed ways of how we can all be more “person-centred”. The participants were able to see how they are part of a wider network of support, and from this, we were able to discuss further how the Hub can be a better, more cohesive service for both the service-user and the services, by acting as a Single-Point-Of-Contact.
Lastly, we gave the participants the opportunity to discuss and put forward a “wish-list” for our new venue. We hope to move in the summer of 2018, and its important that we create a space that the partners can use, like and want to be in! We got lots of positive feedback, and the participants expressed enthusiasm and excitement for the future developments!
If you would like a full report of the event and the feedback given, please contact us.
Finally, we will host one more event, which will conclude the stakeholders feedback sessions, and give an overview of action points that we will take forward.
December’s report – again we’re seeing quite high numbers (even though we were closed for the week between Christmas and New Year), especially for emergency food aid. We provided support to local churches and organisations with referrals and booking point, helping them to access those who need their services the most. We also hosted the SafeZone, a scheme to make the town safer for a night out.
We’re pleased to have Criminal Justice social work on our partner-list. They’ve been very complimentary about the Hub, and have reported that their sessions are achieving 100% attendance.