Over the course of a few weeks this month, we spoke to a number of different stakeholders and partners who have had some involvement with the Hub. These Stakeholders may have been instrumental in getting the Hub up and running; they may be involved in delivering a service out of the Hub, or volunteering for or from the Hub; or perhaps they were just keen to link into the Hub to explore deeper partnership working. We used a fixed set of questions to ensure we explored the same subjects with everyone we spoke to, and made a point of keeping the discussions conversational.
Amongst many things, we asked:
- How people became involved in the Hub;
- What people’s vision for the Hub was;
- How we could make the Hub more effective;
- What could we do to improve the customer journey.
What we discovered was a lot of passion and enthusiasm to work together. Talking to people one to one, informally, gave people a chance to speak honestly and openly, not just about how they felt as workers and volunteers, but how they felt personally about living and working in their communities. At times these conversations were deeply personal and passionate:
“communities need places where people can come together and learn and share with each other, people shouldn’t have to feel so isolated”
“we de-skilled communities when we were cash rich”
“it would be great to know what the customers of the hub think about the hub”
“It’s not about the services, it’s about the person walking through the door”
Each conversation lasted between an hour to an hour-and-a-half. A surprising side-effect of creating this head space and asking these questions ‘outside’ of work, was that people quite often told us they were experiencing light bulb moments – an insight into something they’ve done or could do differently.
It struck us was that to allow this to happen was simply creating the space and stimulating the conversation. Many of us are so busy on a daily basis, that we just have time to get through our ‘to do’ lists, and don’t often have the chance to reflect on other ways doing things. So many of the people we spoke to came up with creative, kind, interesting and clever ideas and all said they welcomed the opportunity to talk and further opportunities to get involved. The potential to tap into this latent creativity could be substantial, if only we can create the conditions to make it happen more regularly.
Before we began we asked ourselves these questions, ‘what is the problem we are trying to solve’? What is it we want to achieve? What is it we are trying to do so that the Dunfermline Advice Hub has maximum impact in the community? After plenty of discussion, we settled on this:
How can we support Dunfermline’s services hub to do the following:
- Engage and involve the local community and the general public?
- Improve person-centred service design and delivery?
- Be as flexible as we can to meet the different needs that people have?
- Improve access for people who most need it?
- Make it as easy as possible for people to get help and support when they need it?
The overriding ambition is to ensure that the Hub becomes more than the sum of its parts. In other words, the whole point of co-locating (or having lots of services working together under one roof) a range of different services and partners together isn’t just to have them based in one physical location (although this undoubtedly helps), but to realise other benefits that working together should bring. How can we change the way we work, to ways that are more person-centred and helps people to get help with whatever they need before a crisis occurs in the first place?
Our first step on this road was to ask what people thought about the Hub. Is there a shared vision that everyone is working to? What were people’s perspectives about what the Hub currently does, but more importantly, could do in the future?
Welcome to the Dunfermline Advice Hub blog. We’re going on a journey and we want you to be part of it. The Dunfermline Advice Hub is a great community asset where lots of different organisations and partners work from. The benefit of bringing different people and services together under the one roof, in the town centre, means an improved coordination of services; one place for people to go, get early advice and stop things from getting worse. We’re also a resource in the centre of Dunfermline for you, your community and for local organisations.
Talk to us. We’re open to new ideas. Let’s see what’s possible! Even if you just want a quick chat and a cuppa, pop in. Our doors are open to you.
But we know we can do more. Preventing a crisis is easier said than done and every situation is different. Our services have to be adapted and redesigned to make them more responsive to what you need. That’s why we’ve created this blog. We want to improve how we do things, and we want to work openly as we go. And we want you to be involved. If you haven’t already, come along and join in – we really want you to be part of our journey too.
Its finally happened! We’re please to announce that we will be open again from Monday 28th March.
Some of our specialist advice sessions may take a couple of weeks to get back into the swing of things. Keep up to date by checking our Calendar!
Thank you all for your patience – we’ll be back to normal soon!
The joiners are finished, the carpets due to be fitted on Thursday and the furniture delivered Friday! We’re so excited to be back in our own place again!
We’re so grateful for the support from Dunfermline Delivers, who have allowed us use of the upstairs office at 1 Douglas Street, its been invaluable to be nearby to help those in need, and let in all the contractors who needed to fix the floor.
Keep an eye out for updates on when our advice sessions are restarting!
We’re pleased to say that building work as started at our Douglas Street Premises! The floor has been removed and soon, our contractors will start laying the concrete for our new floor.
We appreciate all your patience with us – keep up to date with our progress by signing up for our newsletter or checking our social media pages!
It is with a heavy heart that we have to temporarily close our Douglas Street premises due to ongoing building repair works.
It is a devastating blow – our Advice Hub project has been going now for 7 months, and we’ve made significant progress in getting people the right support and help to get them out of crisis. We appreciate everyone’s patience at this time, and we’ll keep you all up to date with any progress. We hope to get the site fixed and up and running soon, but until then, our partner organisations have made alternative arrangements for the planned advice sessions:
Any other problems, issues, or difficulties, call Katie on 07496 283 666
Christmas is a busy time, and whilst most find Christmas enjoyable, some find this time of year stressful and difficult to access services.
The Christmas Guide to Support Agencies is a booklet designed to give you all the information you need on most frontline agencies in the Dunfermline area, when they’re open, and emergency contact numbers for most situations. If you’re needing help, or know someone that does, use this guide to find a service that can help, and when its open. Download this guide here, and pass it on!
We all need a helping hand sometimes, and this time of year can be especially tough. No one should have to suffer through crisis alone, so get the help you need, so that 2016 can be brighter and happier!
Its getting busier here at the Hub! And we want to make sure you’re kept up-to-date with all the goings on here at the Hub.
Once a fortnight, we can send you an email, giving information on the sessions we’re running, and the times and days we’re running them. If you would like to receive these emails, subscribe here, and we’ll start emailing you soon.
Don’t worry, we won’t use your information for anything else, and we won’t give your information to anyone else. And you can unsubscribe at any time – just click the link at the end of the email you get from us.
Stay informed and keep in the know about what’s happening in your community!
We are pleased to announce that we are now open, full time! We’ll be working here, Monday to Friday, 9am to 5pm. Keep a look out on our events page to get details of our up-coming drop-in sessions.
We have advisers here full time to help you get the support you need – no referral needed. So pop in during our opening hours and see what we can do for you. If we can’t help you here, we’ll give you the details of someone who can!