Following on from the individual interviews I performed with stakeholders at the Hub, we organised and delivered a Stakeholders Event for the leaders, CEOs and Trustees of the 60+ organisations the Hub has worked with over the past two and a half years.
The event was attended by 24 partners from 12 different agencies. After some networking and ice-breaker time, we saw presentations. The Area Housing Manager (Fife Council) presented on the changes in housing and homelessness services, particularly in terms of collaborative approaches to reduce duplication and increasing citizen engagement. Katie and I prepared Stakeholders event Presentations on the activities of the Hub so far, showing the merits of the Hub as a single point of contact. Citizens Advice & Rights Fife also contributed a short animation which gave a snap shop of the Hub’s activities in 2017.
The following themes where highlighted from
Collaborative person-centered service delivery
Prevention and building resilience, and
We then went into short workshops, to create opportunities for further discussion. From the feedback on these workshops, Katie and I were able to draw out key themes and issues, and have been able to highlight action points that we can take forward:
- establish a short-term working group to develop a formal partnership arrangement
- develop multi-agency referral methods, to make it easier for service users to access the organisations in the Hub, even if they are not in attendance.
- develop a system that will help keep track of citizens who use the Hub, report on their successes and to highlight gaps.
To finish up the event, we asked the participants to make a pledge, of which 5 organisations pledged some form of resource to help the Hub achieve these action points.
For a full report on the event, please contact us.